Can I migrate/link my existing Revelation Online account to my Steam account?
No, it's not possible to migrate or link existing accounts. If you already own Revelation Online on your My.Com account, you can simply access it via your My.Com Game Center application.
Can I link my existing Revelation Online account to my Steam Account?
No. Steam is only available for new users. Unfortunately, existing Revelation Online accounts cannot be connected to a Steam account. If you want to play the game via Steam, you will need to start the game with a fresh account.
Can I transfer a purchase from my My.Com account to my Steam account?
No, this is not possible. Just like accounts cannot be linked/merged, purchases are exclusively bound to one account and cannot be transferred.
Will players with a Steam account and a My.com account play on the same server?
Yes, all new accounts created on Steam will still play on one of the existing servers: EU: Moonsea or Tidewater, NA: Darkfall, Snowpine or Divine Overlook.
Can I purchase the Steam Packs for my existing Revelation Online Account?
No, Steam packs can only be purchased for Steam Revelation Online accounts. If you purchase a pack via Steam it will be added to your Steam Revelation Online account and it will not be available on any other account.
Can I use codes won in competitions on my Steam account?
Yes, this is possible. Simply launch Revelation Online via Steam, click any link in the Revelation Online Game Center and navigate to the Revelation Online website. There you can simply access your account profile and apply any Revelation Online promo codes to your account. Please note that you must access the website via the Game Center launcher. You will not be able to log into your Steam account otherwise.
I bought a DLC on Steam but did not receive it.
Please make sure to restart your Revelation Online client after making a purchase from the Steam store. Should you still not receive your purchase after this, please contact our Customer Support team for further assistance.
How can I play Revelation Online via Steam?
Simply head over to the Revelation Online Page in the Steam Store and choose "Play Game" to start downloading/installing.
Please note: You cannot use an existing Revelation Online account to connect to the game via Steam. You will need to start a new account and character using your Steam Account.
I have a My.com Account with the same email as my Steam Account.
Existing My.com accounts are unrelated to Steam accounts, even if they share the same email address. Playing Revelation Online through Steam will always create a new account using the Steam credentials upon your first login. Login is handled exclusively via Steam. Any other ways of logging into the game or the My.com Game Center are reserved for non-Steam accounts only.
I cannot log into the Game Center with my Steam Account?
In order to log into the My.com Game Center, please close the Game Center, open Steam, and click "Play Game" on your Revelation Online entry. Steam will then start the Game Center and log you in with your Steam account.
My Game Center is logged in with the wrong account?
If you have logged into a different account in the My.com Game Center and would like to connect with your Steam account, make sure to close Revelation Online and log out of the Game Center. Then start Revelation Online again using Steam, and you will be logged in with your Steam account.
Can I make a Pack purchase using my Steam Wallet credit?
You can purchase the special Steam Packs that are on sale via the Steam Revelation Online Store with your Steam Wallet. Packs that are obtainable via the regular website can only be purchased via the regular My.com payment methods.
Can I make an Aurum purchase using my Steam Wallet credit?
Yes, all ingame purchases made via Steam will be handled via the Steam Wallet. You will not be able to purchase Aurum for your Steam account with the regular My.com payment methods.
Can I purchase a pack on the ro.my.com website for my steam account?
Yes, any packs that are available for purchase via the website are available for Steam accounts. Please make sure that you are logged in with your Steam account before you complete the purchase.
